YOCTOL.AI Document
  • Welcome Page
  • Seeker - Guideline
    • Fan analysis: Intimacy Level and Tag
    • Post & Analysis Dashboard
    • Publishing Tool: Create posts with auto tag and reply
    • How to set a Tracking URL
    • How to use Ads Audience tool
    • Message & Keyword Reply
    • Role Settings
    • Broadcast
    • FAQ
  • Creator - Chatbot Building Guide
    • (1) Create YOCTOL.AI Account
    • (2) Create Chatbot and Connect
    • (3) Create Intents and Utterances
    • (4) Train and Test
    • (5) Create Entity
    • (6) Edit Dialogue
    • (7) Set Rules
    • (8) Publish
  • Creator - Advanced Settings
    • Switch to Live Agent - Messenger
    • JSON API for Messenger
    • JSON API for LINE
    • Referral Link - Messenger
    • Extension
    • Tag
  • Creator - Campaign Promotion Guide
    • Set Broadcast Message
    • Auto Reply for Campaign
  • Creator - Common Issues
    • FAQ
    • How to improve my chatbot’s accuracy?
    • How to Activate a Staging Chatbot?
    • Can’t Find Existing Pages.
    • How to Switch back to Live Agent? (LINE)
    • Downloading and Uploading Chatbots
    • How to Switch Languages? (Chinese, English)
  • Creator - Term Translations
    • Dialogue
    • Message
    • Component
    • Intent
    • Utterance
    • Entity
    • Rule
    • Regular Expression
    • Menu
    • Default Reply
    • Welcome Message
    • Live Agent
    • Permission Management
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  • Answer
  • Steps of solution

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  1. Creator - Common Issues

Can’t Find Existing Pages.

PreviousHow to Activate a Staging Chatbot?NextHow to Switch back to Live Agent? (LINE)

Last updated 5 years ago

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Question

Why can’t I find my existing Facebook page in my connection settings? What should I do?

Answer

If you’ve already made sure that the page exists but this still happens, it is probably because your page authorization is not set up correctly, or only parts of the page is authorized. Log out of your YOCTOL.AI account and log in again. Go to Settings -> Connect, and click on Press to connect to Facebook account. Proceed to finish the process of authorization to have the existing Facebook page in your connection settings.

Steps of solution

  • Go to Facebook “<Apps and Websites>” or “<Business Integrations>” and remove YOCTOL.AI.​

  • Return to YOCTOL.AI to complete authorization.

Go to Settings -> FB/LINE -> Press to connect to Facebook account. You will be able to find your Facebook page.

Please go through all steps of authorization (2 steps). Do not close the window without finishing to prevent incomplete authorization.