Advanced Messaging, scroll down the page to
General Settings, and click the third one
Responses are partially automated, with some support by people
Primary Receiver for Handover Protocolto set as “YOCTOL.AI”, and click
Secondary Receiver for Handover Protocolto set as “Page Inbox”.
Mark as doneon the top right corner. The message resolved will automatically be moved to the “Done” inbox. In the meantime, the customer will receive an “Back to the Bot” message, with an “Bot Responses On” message after a few seconds. This means that the customer has successfully switched back to bot mode, and messages later on will be processed by the bot.