Under Dialogue on the left sidebar on YOCTOL.AI, Message is the basic unit of a chatbot’s dialogue. A message is the designated content with which a chatbot replies to its users each time when the users interact with the bot. A corresponding message is given by a bot when the rule set in the message is triggered.
Components of a message can be in forms of texts, images, or carousels.
Take a bot for a beverage shop as an example. It needs to be able to understand three basic intents from its customers: 1. products inquiry, 2. delivery requests, and 3. branch information inquiry. After understanding every intent of each input given by a customer, the bot should be able to respond with right messages.