Auto-label fans with reaction & comment by Post Event

Seeker Post Event can automatically label fans by the chatbot to help your manage customer relationship.

Seeker provides 2 features in Post Event:

  1. Auto-tagging

  2. Auto-reply comment & message

Auto-tagging: Reaction Tag and Comment Tag

For example, if you want to record fans interaction behavior, you can enable Seeker Post Event:

  1. Label fans who take reaction to the post with an “interested in promo.” tag.

  2. Label fans who leave a comment to the post with a “willing to buy” tag.

How to:

  • Click the post in “Post Event”, go to the post report, and start to “edit”.

  • Choose to add the tag “interested in promo.” in “Reaction Tag settings”.

  • Choose to add the tag “willing to buy” in the “When the comment does not match” of “Reply settings”.

Auto-reply comment & message: Reply to fans comment instantly by the chatbot

Take comments such as “How’s the price” & “PM” as an example, you can set different auto-reply rules:

  1. Auto-reply product info. and website link to the comment when it matches the keyword “price”.

  2. Auto-message fans privately to the comment when it matches the keyword “pm”.

How to:

  • Click the post in “Post Event”, go to the post report, and start to “edit”.

  • Add a new reply rule in “Reply settings”, set keywords such as “price”, “$”, “how much”, and then enter product info. or website link in “Reply”.

  • Add another reply rule in “Reply settings”, set keywords such as “PM”, “pm”, “Pm”, and then enter reply in “Private message”.

After editing auto-reply rules and tags, you must enable the Post Event to apply the chatbot. You can also check your tagging and replying performance with post report.

Too late to set auto-reply since the post has been published a long time ago?

You can tag fans manually later in the Post report.

How to:

  • Click the post in “Post Event”, scroll down to the bottom “Engaged Fans List”.

  • Choose a tab “Reaction” or “Comment”.

  • Choose all of the fans who take reaction to the post, and click “update tag” to label them manually.

  • After updating the tags, you can see the tag report in the post report too.