How to respond to public comments automatically.
How to respond to private messages automatically.
Campaign on the left panel, select
On the bottom right corner, select
Enter “Settings” page.
Enter a title for the campaign.
Click on “Select a Post” column to choose the post you want to use. You can select “Posted” or “Scheduled” posts.
If the customer didn’t trigger any keyword rules, the bot will reply with default reply.
Public Reply under
Default Reply >
Auto Reply Message
Enter the prompted response in the textbox.
Private Reply under
Auto Reply Message to edit the default response for private conversations.
+ Auto Reply Message on the top right corner of your window.
Give the message a name.
Under “Keywords”, enter the keywords you want. (In order to have a more flexible interaction for the bot, add similar words into the “Keywords” section.
Select “Include any keywords” or “Include every keyword”
Edit the auto reply messages for Public Reply and private Reply.