Auto Reply for Campaign

Things you should know

  • How to respond to public comments automatically.

  • How to respond to private messages automatically.

1. Creating Campaign

  1. Under Campaign on the left panel, select Auto Reply

  2. On the bottom right corner, select +Auto reply

  3. Enter “Settings” page.

  4. Enter a title for the campaign.

  5. Click on “Select a Post” column to choose the post you want to use. You can select “Posted” or “Scheduled” posts.

  6. Click on Next

2. Editing Auto Reply

If the customer didn’t trigger any keyword rules, the bot will reply with default reply.

  1. Click on Public Reply under Default Reply > Auto Reply Message

  2. Enter the prompted response in the textbox.

  3. Click on Private Reply under Auto Reply Message to edit the default response for private conversations.

3. Creating Auto Reply Message

  1. Click on + Auto Reply Message on the top right corner of your window.

  2. Give the message a name.

  3. Under “Keywords”, enter the keywords you want. (In order to have a more flexible interaction for the bot, add similar words into the “Keywords” section.

  4. Select “Include any keywords” or “Include every keyword”

  5. Edit the auto reply messages for Public Reply and private Reply.

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