Auto Reply for Campaign
Things you should know
How to respond to public comments automatically.
How to respond to private messages automatically.
1. Creating Campaign
Under
Campaign
on the left panel, selectAuto Reply
On the bottom right corner, select
+Auto reply
Enter “Settings” page.
Enter a title for the campaign.
Click on “Select a Post” column to choose the post you want to use. You can select “Posted” or “Scheduled” posts.
Click on
Next
2. Editing Auto Reply
If the customer didn’t trigger any keyword rules, the bot will reply with default reply.
Click on
Public Reply
underDefault Reply
>Auto Reply Message
Enter the prompted response in the textbox.
Click on
Private Reply
underAuto Reply Message
to edit the default response for private conversations.
3. Creating Auto Reply Message
Click on
+ Auto Reply Message
on the top right corner of your window.Give the message a name.
Under “Keywords”, enter the keywords you want. (In order to have a more flexible interaction for the bot, add similar words into the “Keywords” section.
Select “Include any keywords” or “Include every keyword”
Edit the auto reply messages for Public Reply and private Reply.
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