# Live Agent

The **`Switch to Live Agent`** on YOCTOL.AI dialogue page is a built-in message. When triggered, this message allows customers to switch from talking to the chatbot to talking to a live agent. For more information on setting this up, visit [\<Switch to Live Agent Messenger >](https://app.gitbook.com/@docs-en-yoctol-ai/s/yoctol/~/edit/drafts/-LnQJsTXatUDJ-slOjKr/v/master/advanced-settings/switch-to-live-agent-messenger).

{% hint style="info" %}
The built-in messages on YOCTOL.AI are not removable, but you can edit or disable them.
{% endhint %}