# How to Switch back to Live Agent? (LINE)

### **How to switch back to Live Agent?**

I connected my LINE account to a chatbot, but now I can’t reply to customer’s questions by myself. How can I switch back to LIVE AGENT for one-on-one conversation?

### Answer

First, make sure that **the LINE channel your chatbot is connected to is created after April 18th, 2019.** Only channels created after this date can be switched back to one-on-one conversation.

If you’ve made sure that your chatbot matches the condition above, follow the steps below to switch between Live Agent and Bot conversation.

### Method 1

1. Log in to [\<LINE Developers> ](https://developers.line.biz/zh-hant/)platform
2. Select the chatbot you want your LINE account to connect to
3. Click **`Change informations`**
4. On the sidebar, select **`Response settings`**
5. Set **`Response mode`** to **Chat**  &#x20;

That’s it! You’ve now switched back to one-on-one conversation.&#x20;

### Method 2

1. Log in to [\<LINE Official Account Manager>](https://account.line.biz/login?redirectUri=https%3A%2F%2Fmanager.line.biz%2F) platform
2. Select your chatbot
   * > Notice: If you see an empty chatbot list, this means that you haven’t created any new LINE Channel since April 18th, 2019. Don’t worry. You can see the previous LINE Channels you’ve created with **Method 1**.
3. On the sidebar, select **`Response settings`**
4. Set **`Response mode`** to **Chat**&#x20;

There, you’ve switched back to one-on-one conversation.


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