How to Switch back to Live Agent? (LINE)

In this section, you will learn how to turn off chatbot mode on LINE’s platform and switch back to one-on-one conversation.

How to switch back to Live Agent?

I connected my LINE account to a chatbot, but now I can’t reply to customer’s questions by myself. How can I switch back to LIVE AGENT for one-on-one conversation?

Answer

First, make sure that the LINE channel your chatbot is connected to is created after April 18th, 2019. Only channels created after this date can be switched back to one-on-one conversation.

If you’ve made sure that your chatbot matches the condition above, follow the steps below to switch between Live Agent and Bot conversation.

Method 1

1. Log in to <LINE Developers> platform

2. Select the chatbot you want your LINE account to connect to

3. Click Change informations

4. On the sidebar, select Response settings

5. Set Response mode to Chat

That’s it! You’ve now switched back to one-on-one conversation.

Method 2

1. Log in to <LINE Official Account Manager> platform

2. Select your chatbot

   • Notice: If you see an empty chatbot list, this means that you haven’t created any new LINE Channel since April 18th, 2019. Don’t worry. You can see the previous LINE Channels you’ve created with Method 1.

3. On the sidebar, select Response settings

4. Set Response mode to Chat

There, you’ve switched back to one-on-one conversation.